Wells Fargo and home warranty company American Home Shield (AHS) have been accused in dozens of consumer complaints filed online and with the Federal Trade Commission of charging unsuspecting mortgage customers with a bill for an “optional” home warranty product.
The issue was first reported by The Capitol Forum, a paywall-blocked investigative outfit catering to investors and policymakers. Customers who were surprised to discover the bill on their mortgage payments found it difficult if not impossible for Wells Fargo to remove it.
One customer told investigators he had never been contacted with any offer, nor did he approve it. Yet he was billed an extra almost $50 on his mortgage bill. The bank promised to fix the issue, but the charge showed up again the next month too. Continue reading