Phone scams are on the rise, with the U.S. Department of Justice reporting new investigations almost weekly. Some call and pose as debt collections agencies, seeking repayment of non-existent deaths. Others pose as charity workers. These individuals can be hard to spot – and extremely difficult to catch. The DOJ made major headlines last year with its indictment last year of more than 60 people in a multi-million dollar Indian call center scam that targeted U.S. victims. Callers often threatened victims with arrest if they didn’t pay.
Now, some consumers are fighting back. Take The Canadian Broadcasting Corporation’s recent account of a man who began to get so fed up with scammers who continually called claiming to be with the Canadian Revenue Agency that he decided to take matters into his own hands. He began calling them back. Every second he can troll the trolls, he explained, was time they couldn’t spend trolling someone else.
The scammers set up a voicemail, claiming to be the government agency and demanding a call back to resolve a serious matter of criminal activity. Now, if one were to call back the actual government agency, they would be pushed through a series of bureaucratic menus before you ever get to a real person. However, when you call back the phony government agency, you’ll be put right through to an “agent.” Once the Canadian man discovered this, he started calling them every spare chance he got – on his lunch break, while waiting in traffic or if he found himself bored for a few minutes. He gives them phony names and erroneous numbers. If they hang up, he calls them right back, pretending the call was disconnected. Sometimes, the scammers demand he stop “pranking” them – but he doesn’t. He figures every minute they’re on the phone with him is less time they’re swindling someone else. Continue reading